CLUB CINQ

Returns & Exchanges

We do our utmost to deliver quality items of your choice to your home. Nevertheless it might happen that you are not fully satisfied with your purchase. You may always return your purchase. This also applies to “SALE” items. Be aware that:

1 The items returned have not been worn or washed,
2 The items are not damaged and -/or repaired

CLUB CINQ will not accept returns of non-faulty items that have been worn, used, washed, damaged, repaired and/or garment tags removed. In such cases, the items will be returned to the customers.

Conditions:

1 Returns have to be reported to us within 14 days after receipt of the order. Please send an email to returns@clubcinq.com.
2 The item returned has to be received by us within 14 days after the report of return.

CLUB CINQ will only reimburse postage costs for the original delivery and the return in the case of faulty, damaged or incorrect supply of goods. In all other events the postage costs will not be refunded, unless agreed otherwise in writing. Please note that the customer is responsible for all postage costs incurred when returning items. CLUB CINQ will not offer a refund on returned items that are lost or damaged in the post. We strongly recommend that items are returned using registered post and that you keep your proof of posting receipt.

No later than 3 business days after receipt of the goods returned, we will confirm this by email and credit your credit card, or refund to your bank account, depending on your original payment method.

If you are exchanging your return for a new purchase, we will send this new purchase upon availability. Please note that postage costs will apply for exchanges, unless agreed otherwise in writing. This policy only applies to goods purchased on our website. Goods purchased via our website can also be returned to & exchanged in our flagship store in Amsterdam.

Please send all returns to:

CLUB CINQ
Van Baerlestraat 27
1071AN Amsterdam
the Netherlands